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Kenja Tours
Home / Returns & Refunds Policy

Returns & Refunds Policy

1. Eligibility for Return

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, in original packaging, and in the same condition as received.

2. Non-Returnable Items

  • Items damaged due to misuse, wear and tear, or without original packaging cannot be returned.

3. Refund Process

  • Once the returned item is inspected and approved, a refund will be issued via cash payment or adjustment on your next order.
  • Refund processing time is typically 5–10 business days.

4. Return Procedure

  • To initiate a return, email [email protected] with your order details and reason for return.
  • Our team will provide instructions for returning the product.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, notify us within 48 hours of delivery for a replacement or refund.
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Monday-Sunday
09:00 - 18:00 (GMT +2)

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